• Product orders cannot be canceled, returned or refunded once payment is received because these are all handmade orders.  
  • If there is a defect in the product such as a broken band, we will replace the piece. Please email us at with your order number and a photo of your defective product and we will replace immediately. 
  • Please remember these are all unique handmade pieces and perceived “imperfections” are part of the charm of the product.
  • All requests for adjustments or replacements must be submitted within 10 days of receiving the shipment from us.  The shipping date that is registered in our system will be the date used.